VMware Skyline Proactive Support Service
VMware Skyline is an innovative and proactive support service aligned with VMware Global Support Services. VMware Skyline automatically and securely collects, consolidates and analyzes product usage data. This helps VMware Technical Support Engineers improve resolution time and proactively resolve potential issues.
How VMware Skyline Works
VMware Skyline is a proactive self-service support technology for customers with an active Production Support or Premier Services contract. Skyline automatically and securely collects, consolidates and analyzes customer-specific product usage data. This helps to proactively identify potential issues and improve time to resolution.
VMware Skyline Collector
VMware Skyline Collector is a standalone virtual appliance that automatically and securely collects product usage data. Product usage data includes configuration, feature and performance data. Skyline Collector collects product usage information and sends it to VMware.
VMware Skyline Advisor
VMware Skyline Advisor is a self-service, customer-facing portal that allows you to view proactive findings and recommendations on-demand. Skyline Advisor works with Skyline Collector, Skyline Collector collects product usage data from your VMware environment and is analyzed by VMware Skyline proactive support technology. You can then view the analyzed data within Skyline Advisor.
Conclusion
By providing proactive, predictive and prescriptive recommendations, VMware Skyline can improve overall stability and reliability, and reactive support issues can be resolved more quickly. VMware Skyline transforms from reactive, break/fix operations to a proactive, predictable and prescriptive experience that delivers a greater return on your VMware support investment.
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